SilkRoad Car Service Inc. Terms of Service

1. Acceptance of terms of service
These Terms of Service constitute the agreement between The User (hereinafter referring to a "User", whether an individual, corporate body or partnership) and SilkRoad Car Service Inc. (hereinafter referring to "SilkRoad"), a car service brokerage, (hereinafter referring to "the Service.")

2. Modification of terms of service
SilkRoad may, at any time and, at its sole discretion, modify these Terms of Service and the nature of services offered.

3. Privacy
SilkRoad is very conscious of the users’ right to privacy and fully adheres to the Personal Information Protection and Electronic Documents Act (PIPEDA), respecting the protection of personal information in the private sector. The User acknowledges and agrees that SilkRoad may be led to disclose any user-owned or non-user-owned information in order to comply with the laws in effect or if it deems in good faith that such disclosure is necessary: (i) within the context of legal proceedings, (ii) to enforce these Terms of Service, (iii) to respond to complaints alleging to the violation of third-party rights, or (iv) to protect the rights and interests of SilkRoad, the users of SilkRoad and the general public.

4. Limited liability
The User acknowledges and agrees that, to the extent allowed by law, SilkRoad and its driver/owners may not be held liable for any direct or indirect damages, including loss, loss of earnings (actual or potential), consequential damages, clientele, data or any other loss of tangible or intangible assets (even if SilkRoad has been informed that such damage could occur) that may arise from the utilization of the Service. In the event of a dispute between SilkRoad and the User, the sum monetary compensation offered by SilkRoad to the User as compensation, punitive or exemplary damages or other would be equal to or lesser than the amount of the mandate during which the dispute occurred. In the event of an automobile accident, the driver/owner insurance with cover any User expenses. If there is a mechanical problem with the car during the course of the service, another car will be provided as soon as possible.

5. Fees
Service user fees are calculated individually for each booking. All charges will be billed to the credit card provided when booking is confirmed. Any changes to a confirmed booked may result in extra charges.

6. Cancellation Policy
Cancellations must be received 12 hours prior to the scheduled booking for any refund to be issued. If the User cancels 12:01-23:59 hours prior to the scheduled booking, 50% of the fee will be refunded. If the User cancels 24+ hours prior to the scheduled booking, 100% of the fee will be refunded. If you have not met your driver or contacted SilkRoad by phone within 30 Minutes of the scheduled pickup time, you will be considered a no-show and will be charged in full.

7. Terms and Conditions
SilkRoad may cancel these Terms of Service at any time, with or without prior notice.
Cancellation of these Terms of Service will affect neither the User's obligation to pay the expenses incurred for bookings already confirmed nor the application of these Terms of Service to the period preceding such cancellation.

8. Utilization of the Online Booking Service
SilkRoad acknowledges that services provided pursuant to these Terms of Service are in accordance with generally recognized industry standards and practices. SilkRoad provides no explicit or implicit warranty, this including but not being limited to any warranties of quality or compatibility of the online booking service for a particular use. SilkRoad does not warrant that (i) the online booking service will fully meet the User's expectations, (ii) the online booking service will be uninterrupted, timely, reliable or error free, (iii) the potential results through utilization of the online booking service will be exact and reliable. The User is responsible at all times for safeguarding the security and confidentiality of their account and password. The User agrees to (i) promptly notify SilkRoad of any unauthorized use of their account and/or password and/or of any breach in security of any services and (ii) ensure that the User purposely logs off from the service at the end of each session. SilkRoad reserves the right at its sole discretion to refuse or cancel any registration application or cancel any account that it deems inappropriate.

9. Property rights
The User acknowledges that the name, logo, design, slogan and all products or services tied to SilkRoad (called collectively the "Brand") are the sole property of SilkRoad Car Service Inc. The User is in no way authorized to utilize the Brand in any advertising or other commercial activity without the prior written consent of SilkRoad. Utilization of SilkRoad services does not grant the User any ownership of the Service or the Brand.

10. Entirety of Agreement and Jurisdiction
These Terms of service and the relationship between the User and SilkRoad will be governed by the laws in effect in the Province of Ontario (Canada). The User agrees to the jurisdiction of the courts located in the judicial district of Toronto, Ontario (Canada) with respect to claims resulting from or relating to the Terms of Service. The failure of SilkRoad to exercise its rights as recognized hereunder does not signify a waiver of those rights. In the event that any provision of these Terms of Service is voided through the decision of a court or tribunal having jurisdiction, the other provisions will remain valid and will continue to apply between the Parties.